FAQ

General

• What Type of Files Can the Proto Epic and M Play?
• Who Should I Contact if I Have Questions or Am Having Issues With My Proto Devices?
• Do I need to use 3D images?
• Why Doesn’t My User Guide Version Match the Software Version of My Proto Device?

Proto Epic

• How Do I Open a Browser Tab on the Proto Epic?
• Can I Play Content Offline on the Proto Epic?
• How do I stop content playing on the Proto Epic using the touchscreen?
• What Are the Dimensions of the Roadie Case?
• What Are the Dimensions of the Epic?
• What Resolution Is the Monitor on the Proto Epic?

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Proto M

• How Do I Launch a URL on My Proto M?
• Can I Play Content Offline on the Proto M?
• How do I find the MAC address of my Proto M?
• Why does my Beam into my Proto M appear to be broken while using the Proto Beam application?

Proto Cloud

• Will Everyone Be Able To See My Content on the Cloud?
• What Does "Assigning" Content Mean?
• Can I Upload Files From My Phone to the Cloud?
• Are My Videos Streamed From the Cloud or Are They Downloaded to the Proto Device Before Playing?
• Can I connect my Proto device to more than one cloud account?

Proto Beam App

• How can I troubleshoot the Proto Beam App?
• What Does the Record Only Button Do on the Proto Beam App?

Studio Kit

• How Much Space Is Required To Set Up the Studio Kit?

Content Creation

• What color temperature should the light in the studio setup be?
• Can I Use a Different Paper Background Color Other Than White?
• Can I Shoot on Green Screen?
• What type of skills will the person operating the studio need?
• What kind of camera can I use?

Internet

• Do I Specifically Need To Use WIFI or Ethernet for Internet Connection on My Device?
• What level of internet speed/access do I need for my Proto devices?